Ask TII - Proximity Sensor Issues

Rob,

 

Wasn't the proximitor bug fixed since the release of the iPhone 4? 

 

I bought my iPhone 4 in February (AT&T) and have had quite a few dropped calls; today I even initiated a FaceTime call. 

 

Thought this issue had been fixed.

 

Regards,

 

Tim

 

Hi Tim,

 

It is still an issue for some users.  Yes iOS 4.2.1 solved the issue for some users.  But for others the issue continues.  

 

Some speculate it was both a hardware issue with some users (Those that still have an issue) and for others it was a software issue (For those iOS 4.1 or iOS 4.2.1 fixed the issue).  Here is a link from the Apple Supports forums. 

http://discussions.info.apple.com/message.jspa?messageID=12997380

 

Cult of Mac also had an article where there is a poll of users and only 46% of those that took the poll said iOS 4.2.1 did fix the issue - but 54% did not feel it fixed the issue.

 

Please note if you are using a case that covers any of the front of the iPhone - that could also be your issue. Make sure any case you have just covers the sides and back - but not the front of the iPhone 4. There are many reports that the proximity issue for iPhone 4's with cases covering the front will go away when the case is removed.

 

Regards,

Rob W