Tell Tii - Experience with AT&T and Ordering iPhone 4S - Laurie B

Hi Rob!

Laurie in Frisco again.  After listening to the latest episode - I thought maybe I'd better stay w/AT&T instead of switching to Sprint as well. I talk & check data at the same time a lot.  I went to the AT&T site & pre-ordered a 4S this morning.  When I got my confirmation e-mail it stated that my phone would ship in 21-28 days (but, no guarantees)!

I don't want to wait that long - so I stopped by my local store to see if I could cancel the order & just come on Friday & wait in line. Their answer was NO!  Something about ordering it online has already changed my account.  They wasted no time charging my card either. 

I spent 45 minutes on hold in-store trying to reach someone who could cancel this order & the person we reached also said the order couldn't be canceled because it was already being processed.  If that's true - then why the 21-28 day wait?  Doesn't make sense. 

Then I came home & tried to call again in hopes of reaching a manager who could resolve this for me.  This lead to another 2 1/2 + hours of run-around; I talked to 8 different people, got transferred 5 times, hung up on 3 times & I had to call back twice more.  Most of that time was spent on hold being tortured by awful mus-ac.  I finally reached a guy named Dave that could actually see my order, but needed to transfer me to the Premier General Dept. Because the order was "already in process" & he couldn't cancel it either. He transferred me & promptly at 9pm I was disconnected AGAIN!!!  Apparently, that was quitin' time for AT&T. 

It's so bizarre.  I'm guessing they've put me in a new 2 year contract based on this pre-order & I have no choice but to stay & wait FOREVER for the 4S to ship.   

Warn your listeners please & let me know if anyone else has had this issue & if there was any resolution. 


Thanks!
Laurie B