Ask Tii - How do I get a refund when charged twice for the same app

Hi Rob,

I purchased GPS USA from the app store a few months ago. Today I had to restore my I phone and when I reinstalled the app GPS USA I was charged a second time.

Can you tell me how I can get my refund? 

Thanks

Freddie Y

Hi Freddie,

If you purchased the app with the same iTunes account you should not have been charged twice.  

You can check your purchase history by going into iTunes clicking on your account in the upper right - and then selecting "Account".

Next scroll down and select - "Purchase History"

Then look through your account and confirm if you did indeed get charged twice for this app. 

If so then click on "Report a Problem" (Button at the bottom) and then next to the second purchase click on "Report a Problem" (Link next to price of app in question).

Depending on which version of iTunes you have you should see a form to fill out.  Select the Problem and in comments include the dates of the two purchases.  

Good Luck.

Rob W